Return And Refund Policy

Last updated: October 26, 2024

At Base Camp, we strive to ensure that our customers are completely satisfied with their purchases. Please review our return policy below for important information regarding returns, refunds, and exchanges.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be in the same condition as when you received it—unworn, unused, and with all original tags.

• Packaging: The item must be in its original packaging.

• Proof of Purchase: A receipt or proof of purchase is required.

How to Initiate a Return

1. Contact Us: Email us at contact@plpmkt.com to start the return process.

2. Return Address: Once your return is approved, please send your items to:

   EASYSHOP EX INC
   7811 WALDEN CIR
   FORT COLLINS, CO 80528, USA

Important: Items sent back without requesting a return first will not be accepted.

Return Shipping

If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package.

Questions?

You can always contact us for any return questions at contact@plpmkt.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable Goods: Such as food, flowers, or plants.

• Custom Products: Including special orders or personalized items.

• Personal Care Goods: Such as beauty products.

• Hazardous Materials: Flammable liquids or gases.

Additionally, sale items and gift cards are non-returnable. If you have questions about a specific item, please reach out to us at contact@plpmkt.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without providing a justification. The same conditions apply:

• Condition: Unworn, unused, with tags, and in original packaging.

• Proof of Purchase: Receipt or proof of purchase is required.

Refunds

Once we’ve received and inspected your return, we will notify you via email whether the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since your return was approved, please contact us at contact@plpmkt.com.

Contact Information

For any questions or concerns regarding our Return Policy, please reach out to us:

EASYSHOP EX INC
7811 WALDEN CIR
FORT COLLINS, CO 80528, USA
Email: contact@plpmkt.com
Phone: (405) 254-8978