Frequently Asked Questions
Welcome to the Base Camp FAQ section! Here you'll find answers to the most common questions about our outdoor and camping equipment. If you need further assistance, feel free to contact us.
1. How can I place an order?
To place an order, simply browse our products, select the items you wish to purchase, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. What payment methods do you accept?
We accept various payment methods including Visa, MasterCard, American Express, Discover, PayPal, and Wix Payments.
3. How can I track my order?
After your order has been shipped, you will receive a tracking number via email. You can use this number on our Track Order page to monitor your shipment.
4. What is your shipping policy?
We offer free shipping within the USA and Europe. For more details, please visit our Shipping Information page.
5. Do you ship internationally?
Yes, we ship to various international destinations. Shipping rates and delivery times may vary based on your location. Please check our Shipping Information page for more details.
6. What is your return policy?
We offer a 30-day return policy. Items must be in original condition with tags attached. Please refer to our Store Policy for more information.
7. How do I initiate a return?
To initiate a return, please contact us at contact@plpmkt.com with your order number and reason for return. We will provide you with further instructions.
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at contact@plpmkt.com. We will do our best to accommodate your request before the order is processed.
9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at contact@plpmkt.com with your order details and a photo of the issue. We will resolve the problem promptly.
10. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. You can select this option during the checkout process.
11. How do I create an account?
To create an account, click on the "Sign Up" button at the top of our website and fill in the required information. Having an account allows you to track orders, save shipping information, and enjoy faster checkout.
12. How do I reset my password?
If you've forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
13. Can I update my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately at contact@plpmkt.com. We will update it if your order hasn't been shipped yet.
14. Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. Please contact us at contact@plpmkt.com for more information.
15. How do I leave a review?
We love hearing from our customers! After receiving your order, you will receive an email with a link to leave a review.
16. Are your products eco-friendly?
Yes, we prioritize sustainability and offer a range of eco-friendly products. Look for the eco-friendly label on product pages.
17. Do you offer warranty on your products?
Yes, most of our products come with a one-year warranty. Please refer to the product description for specific warranty details.
18. How do I contact customer support?
You can reach our customer support team via email at contact@plpmkt.com or by calling us at (405) 254-8978.
19. Can I purchase a gift card?
Yes, we offer gift cards that can be purchased directly from our website. Visit the gift card section to buy one for your loved ones.
20. How do I subscribe to your newsletter?
Subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our website. Stay updated with the latest products and exclusive offers!
Contact Information
Base Camp
7811 WALDEN CIR
FORT COLLINS, CO 80528, USA
Email: contact@plpmkt.com
Phone: (405) 254-8978